Thank you for choosing Exton.it for your online purchases. We are sorry to hear that the product you received was not satisfactory for you. We are here to help you resolve the situation in the best way possible.
Please carefully read our return and refund policy below to understand the steps necessary to proceed with your request.
Return and Refund Policy:
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Deadline for Returns: You have 14 days from the date of receipt of your order to request a return.
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Product Condition: The product must be returned in the same condition in which it was received, with all accessories, original packaging and documentation included.
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Return Procedure: To begin the return process, visit your account on Exton.it and follow the instructions in the "Order Status" section to begin the return request.
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Shipping of the Returned Product: Once your return request has been approved, you will receive detailed instructions on how to package and return the product. You will be responsible for return shipping costs unless the product was damaged in transit or is defective.
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Product Examination: After receiving your returned product, our quality control team will examine the item to confirm that it is in the correct condition.
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Refund: If the return is approved and the product is in adequate condition, we will proceed with the refund. Your refund will be processed using your original payment method within 10 business days.
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Defective or Damaged Products: If you have received a defective or damaged product, please contact us within 7 days of receiving the product to arrange a replacement or refund without charge additional.
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Customer Service: Our customer service team is always available to answer your questions or concerns regarding returns and refunds. You can contact us by email at costumer@exton.it or call our toll-free number 339 573 9096
We are committed to ensuring your satisfaction as an Exton.it customer, and will do our best to resolve any problems you may have with our products. We thank you for your trust in us and your understanding regarding our return and refund policy.
