It depends on the destination country of the original order.

Italy, France, Germany, Netherlands

Yes, for orders shipped to Italy, France, Germany, and the Netherlands, returns are free.

Our customer service will provide you with instructions on how to proceed with the return according to the established procedures.

Rest of Europe

For other European countries, return shipping costs are the responsibility of the customer.

The customer must independently arrange the return shipment, following the instructions provided by Exton customer service.

We recommend using a traceable and, if possible, insured shipment.

United States / USA

For orders shipped to the United States, return shipping costs are the responsibility of the customer.

The customer is responsible for choosing the courier, paying for the return shipment, properly preparing the package, and any required customs documentation.

Any duties, taxes, customs clearance fees, brokerage costs, or other charges applied to the return shipment from the United States to Italy are the responsibility of the customer.

Yes, all transactions are protected by advanced encryption systems to ensure maximum security.

We accept major credit and debit cards, PayPal, and cash on delivery.

Shipping is always free throughout Italy.

We ship throughout Italy and abroad via selected express couriers.

Orders are prepared within 24 working hours and delivered within 24/72 hours (48/72 hours for Sicily, Sardinia and Calabria).

Yes, you will receive the tracking code by email as soon as the package is handed over to the courier.

Of course, you're entitled to a free return or exchange. Just contact our customer service team and we'll take care of the rest.

You have 14 days from delivery to request a return or exchange.

We select only the highest-quality leathers from certified Italian suppliers. Each material is chosen to ensure comfort, durability, and lasting beauty.

Yes, all Exton shoes are entirely made in Italy: from design to leather cutting, up to artisanal assembly.

We recommend cleaning them with a soft cloth and specific leather products. Avoid prolonged exposure to sun and heat sources.

The product must be returned in the same condition in which it was received.

Specifically:

• 
  footwear must not have been worn beyond normal try-on;
  
• 
  they must not show signs of wear, scratches, stains, abrasions or alterations;
  
• 
  soles must be free of obvious signs of use;
  
• 
  the original box, packaging, labels, internal protectors, accessories and any documentation received must be returned.
  

The original box must be protected with external packaging and must not be used as the sole shipping package.

No. For orders shipped to the United States, any customs duties, import taxes, customs clearance fees, brokerage fees, local taxes, or other charges required by U.S. customs authorities or the carrier are not included in the product price, shipping costs, or total order amount, unless otherwise expressly stated.

These costs, if applicable, are entirely the responsibility of the customer.

Exton has no control over the amount of these charges, which depend on the regulations of the destination country, the value of the goods, the customs classification of the products, and the procedures applied by the competent authorities or the carrier.

No. Any customs duties, import taxes, customs clearance fees, brokerage costs, or other charges paid by the customer for importation into the United States are not refundable by Exton.

Any customs or administrative costs applied to the return shipment from the United States to Italy are also the customer's responsibility.

If such costs are incurred by Exton, they may be deducted from the refund amount.

For orders shipped to the United States, if the customer refuses delivery, fails to pick up the package, or fails to pay any customs duties, import taxes, customs clearance fees, brokerage fees, or other required charges, the package may be returned to Exton, held, abandoned, or destroyed by the courier or competent authorities.

In such cases, Exton reserves the right to deduct any incurred costs from the refund, including initial shipping costs, return shipping costs, duties, taxes, customs clearance fees, brokerage fees, storage fees, administrative fees, or other charges related to the shipment.

If the package is not returned to Exton because it was abandoned, destroyed, or held by the courier or competent authorities, Exton will not be able to refund the product.

If the customer does not collect the parcel, refuses delivery, or provides incorrect or incomplete information preventing the successful delivery of the order, the parcel may be returned to Exton according to the carrier's procedures.

Any storage costs, return costs, carrier surcharges, or other charges related to failed delivery may be deducted from any refundable amount, where permitted by applicable law.

You can contact us for any inquiries regarding orders, shipments, returns, refunds, or exchanges.

Email: customer@exton.it

Orders Email: ordini@exton.it

WhatsApp: +39 339 573 9096

Support hours:

Monday – Friday: 08:00 – 13:00 / 14:00 – 17:00

Saturday and Sunday: closed

Outside of these hours, you can still send us your request: we will reply as soon as possible during service hours.